> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.slidehub.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I can’t login to my SlideHub account

**Scenario 1:** **Account disabled (Trial expired)**

You tried to login to your SlideHub account and you see the below message: 
![Account disable](https://storage.crisp.chat/users/helpdesk/website/-/9/d/0/9/9d091a3f3b772000/screenshot-2025-12-04-144227_3f4y3z.png)

**Solution:** Contact [success@slidehub.com](mailto:success@slidehub.com), we will help you to reactivate the account if the trial should be extended or let you know what should be the next step. 

**Scenario 2:** **Unsure of login method**

You have been invited to join an existing SlideHub account but you don’t know which login option to pick.
![Accept invitation](https://storage.crisp.chat/users/helpdesk/website/9d091a3f3b772000/picture2_1eelpbw.png)
**Solution:** Click on ‘Accept Invite’ in the email to accept the invite. Your company might have chosen a specific login method for everyone to login in some cases.

If you try to sign in with a login method that is not the one that your company have chosen (e.g. you try to login through Microsoft 365 but your company has set up Single sign-on), you will see a message that asks you to login with a different login method like the one below. In this case, please login with the method specified. SSO means logging in with your work email.

![Error Office log-in](https://storage.crisp.chat/users/helpdesk/website/9d091a3f3b772000/picture3_bxq8p.png)**Scenario 3: Forgotten password**

You have previously logged in to SlideHub by using email and password but you have forgotten your password.
![Reset passwprd](https://storage.crisp.chat/users/helpdesk/website/9d091a3f3b772000/picture4_1mvyr51.png)
**Solution:** Click on ‘Reset your password’ button and enter your work email address in the next page. You should receive a password reset email in your inbox shortly (though sometimes it can end up in your spam/junk folder so please check there as well) and you can proceed with resetting your password.

**Scenario 4: Unsure of access**

You might have heard of your colleagues using SlideHub but you haven’t received any invitation email and currently don’t have access to the account.

**Solution:** Reach out to [success@slidehub.com](mailto:success@slidehub.com) and we will help you to figure out whether your company has a SlideHub subscription or not and connect you with your company’s account owner.